You can track your order with DPD or DHL. A tracking link will be sent to your email as soon as your package is shipped, together with the shipping confirmation.
What is the delivery time and cost?
Delivery takes 3–5 business days after payment. Order processing requires 1–2 business days, and shipping takes another 2–3 business days. Delivery is always free of charge.
How do I return or exchange a product?
To return a product, simply fill out the return form included in your package. Then, repack the product and attach the prepaid return label provided. Returns are free of charge.
What payment methods do you accept?
We accept credit and debit card payments, as well as bank transfers.
How do I choose the right shoe size?
To find the right shoe size, measure your foot length in centimeters and select the corresponding size from our size chart.
Is shopping on your site secure?
Yes, our site uses SSL certification and secure payment methods to ensure your data and transactions are always protected.
How can I contact customer support?
You can reach our customer support team by email at support@sneaks.pl or by phone at +48 730 846 883. Our helpline is open Monday to Friday, 8:00–16:00. We’re always happy to help with any questions or concerns!
