Your satisfaction is our priority. At Sneaks, every customer has the right to return a product within 14 days and to file a complaint in case of a defective item. Below you’ll find all the important details.
🔄 Returns – Step by Step
You have 14 days from the day you receive your order to withdraw from the purchase without giving any reason.
✅ How to return a product?
Fill in the return form: – at the end of our store regulations – included in every package)
Pack the product – preferably in its original packaging, secured for transport. Place the completed return form inside the parcel.
Attach the return label – it’s included with the shipment. If it’s missing, contact us and we’ll email you a new one
Ship the package using the courier listed on the return label.
📦 Return address: BLEYO Sp. z o.o. 00-682 Warszawa ul. Hoża 86 / 410 (with the note: “RETURN”)
✅ Return shipping is free of charge
✅ Refunds are issued within 14 days of receiving the return
🛠️ Complaints – Step by Step
If the received product is damaged, incomplete or doesn’t match your order – you have the right to submit a complaint under the warranty.
📋 How to file a complaint?
Contact us at: ✉️ support@sneaks.pl
In your message, please include:
Order number
Description of the issue
Photos (if applicable)
You will receive a response within 14 business days.
If your complaint is accepted, we will offer: ✔️ a replacement ✔️ a repair ✔️ a full refund
ℹ️ Additional Information
The return form and return label are always included in your shipment
The label allows for a quick and free return – no contact with the courier company required
Products must be returned in their original condition, maintaining their usability
Need help? Our customer support is available Monday to Friday, from 9:00 to 16:00. ✉️ support@sneaks.pl
